Service Updates
UK
UK Service Messages – (Advisory / Suspensions)
The table below shows the latest Parcel Route Force service advisories and temporary service suspensions. These messages are reviewed regularly to keep customers informed about any issues that may affect parcel collections or deliveries.
Last Updated: 27 August 2026
| Message Status | Issue | Date Raised | Details |
|---|---|---|---|
| Advisory | Deliveries & Collections Today | 27 Aug | We are temporarily experiencing disruptions to some deliveries and collections due to local circumstances, including adverse weather or other operational issues. |
We apologise for any inconvenience and appreciate your understanding. We will continue to provide updates on the locations and delivery areas most affected.
Affected Location
- Plymouth
If you need to collect an item following an attempted delivery, please visit the depot indicated on your delivery card and bring a valid form of identification.
| Service Guarantee Suspension | Issue | Date Raised | Details |
|---|---|---|---|
| Service Guarantee Suspension | Edinburgh Fringe Festival | 26 Aug | Delivery delays may occur in the Edinburgh area due to increased local activity and disruption. |
Affected Postcodes
- EH1
- EH2
- EH3–8
- EH3–9
- EH7–4
- EH8–8
- EH8–9
- EH12–5
- EH9–1
Parcel Route Force will continue monitoring affected areas and providing updates as service conditions change.
International
Rest of the world
International Service Updates
Last updated: 28 August 2026
Check the latest Parcel Route Force service updates for international deliveries. Some destinations may experience delays, restrictions, or temporary service suspensions due to local conditions.
We regularly monitor our network and update customers when services are affected.
Country Updates
| Country | Status | Details |
|---|---|---|
| Nepal | Delays | Flooding may cause delays to deliveries. |
| South Africa | Delays | Longer processing times may affect deliveries. |
| Haiti | Suspended | Services are temporarily unavailable. |
| Iran | Suspended | Services are temporarily suspended. |
| Somalia | No Service | Delivery services are currently unavailable. |
| Syria | No Service | Delivery services are currently unavailable. |
| Yemen | Limited Service | Some delivery services are available. |
Please check this page regularly for the latest updates.
Europe
| Country | Status | Update |
|---|---|---|
| Belarus | ⚠️ Delays | Weekly dispatches. Longer delivery times expected. |
| France | ⚠️ Delays | Some areas may experience delivery delays. |
| Gibraltar | ⚠️ Delays | Road transport may increase delivery times. |
| Ireland | ⚠️ Customs | Customs charges may cause delays. |
| Israel | ⚠️ Delays | Services available, but delays may occur. |
| Italy | ⚠️ Delays | Weather and customs issues may cause delays. |
| Moldova | ⚠️ Delays | Alternative routing may cause short delays. |
| Palestine | ⛔ Restricted | Some destinations are currently unavailable. |
| Poland | ⚠️ Delays | Processing delays may occur. |
| Romania | ⚠️ Customs | Additional customs requirements may apply. |
| Russia | ⛔ Limited | Express services are temporarily suspended. |
| Slovakia | ⚠️ Delays | Local restrictions may cause delays. |
| Spain | ⛔ Suspended | Some areas are temporarily unavailable. |
| Sweden | ⚠️ Delays | Customs processing delays may occur. |
| Ukraine | ⚠️ Delays | Delays are expected; express service is suspended. |
Service Advice/Suspensions
Service Advice & Suspensions
The information below provides details of current service advisories and temporary suspensions affecting international shipments. Service updates are reviewed regularly.
Last Reviewed: 28 August 2026
| Status | Service | Date Raised | Details |
|---|---|---|---|
| Service Temporarily Suspended | Global Bulk Direct | April 2023 | This service is temporarily unavailable. We apologise for any inconvenience and appreciate your patience and understanding. |
| Service Temporarily Suspended | Euro Priority Import | April 2023 | Updates to customs clearance processes require further system improvements. The service will remain temporarily unavailable while these updates are completed. |
| Advisory | Return to Sender Process for Account Customers | April 2023 | Parcels may be returned to the sender when certain delivery or customs requirements are not met. |
Return to Sender
We may need to return a parcel to the sender for one of the following reasons:
Incomplete customs information – Required customs data or export documentation has not been provided.
Prohibited or restricted goods – The shipment contains items that cannot be transported under applicable regulations.
Unsuccessful delivery – The parcel could not be delivered in the destination country.
We apologise for any inconvenience caused and recommend ensuring that all customs information and required documentation is complete before sending.
Need more help tracking a delivery?
Receiving parcels
Missed a delivery or need to collect your parcel from us? Find advice for receiving your parcels.
Tracking Parcels
If you’ve sent a parcel with Parcel Route Force, find out how to check its status and keep track of its delivery journey from dispatch to final delivery.
Track a Parcel
Track your parcel delivery with Parcel Route Force using our Track & Trace service. Enter your tracking number to check the latest status and follow your parcel’s journey from dispatch to delivery.
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